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| What is the reason the MasterDelivery™ service is being canceled as a fringe benefit of my card? | |||||||||
| MasterCard® has renewed the benefits for all its products in Latin America and has determined that it will not continue offering the MasterDelivery™ service. | |||||||||
| When will the service be canceled? | |||||||||
| The MasterDelivery™ Service will be cancelled as of December 31, 2008. Your account will be transferred automatically (with the same benefits and without any additional costs) to TransExpress as of January 1, 2009. | |||||||||
| Can I still register to obtain the MasterDelivery™ service? | |||||||||
| New subscriptions are no longer accepted in MasterDelivery™. |
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| I want to continue with the service, what can I do? | |||||||||
| Your account will be transferred automatically with the same benefits and without any additional costs to TransExpress as of January 1, 2009. |
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| What should I do to avoid being automatically transferred? | |||||||||
| If you do not want to continue using TransExpress, (the present provider of the MasterDelivery™ service), click here. If MasterDelivery™ does not receive a response from you before December 31, 2008, your account will be transferred automatically to TransExpress as of January 1, 2009. | |||||||||
| If I decide to continue with TransExpress, do I have to change my account number or address? | |||||||||
| No, TransExpress will recognize your current Account Number | |||||||||
| Can I continue using my MasterCard® card for my purchases by Internet? | |||||||||
| Of course, you will be able to continue using your MasterCard® card for all your Internet purchases. The only difference is that MasterDelivery™ will no longer provide the international delivery service for your Internet purchases. | |||||||||
| I still have packages acquired in Miami that have not been delivered. I do not know if they are in the United States, local customs or in MasterDelivery™. What should I do to recover them? | |||||||||
| If you need more information about you packages, you can contact MasterDelivery™ by e-mail at customer@masterdelivery.com If you have recently used the MasterDelivery™ service, still have pending packages in Miami and would like TransExpress to continue to hold and provide international delivery service for your packages, click here and complete the following steps:
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| I still have packages pending in Miami that have not been shipped as of yet (ie: pending payment for shipping) due to lack funds. What happens with my pending packages? | |||||||||
If you would like TransExpress to continue to hold and provide international delivery service for your packages, click here and complete the following steps:
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| Who will be responsible for my packages in the future? | |||||||||
| The MasterDelivery™ Service will be canceled as of December 31, 2008. Your account will be transferred automatically with the same benefits and without any additional costs to TransExpress as of January 1, 2009. | |||||||||
| Once the MasterDelivery™ service is discontinued, what happens with my existing account of MasterDelivery™? | |||||||||
| Your MasterDelivery™ account will be transferred automatically (with the same benefits and without any additional costs) to TransExpress as of January 1, 2009. | |||||||||
| What happens if I do not use my account and in the future I decide to use the service MasterDelivery™? | |||||||||
| The MasterDelivery™ Service will be canceled as of December 31, 2008. If you wish to subscribe to the international delivery service from TransExpress (the present provider of the MasterDelivery™), click here. | |||||||||
| Where will I be able to monitor my packages once MasterDelivery™ eliminates the service? | |||||||||
| The web page www.masterdelivery.com will continue to be available to you until December 31, 2008 to monitor pending or in-transit packages. You need only to enter your account number and password in the upper right hand corner of the web page to gain access to your information. After December 31, 2008, you can monitor the status of your purchases directly through www.transexpress.com (Utilizing the same Masterdelivery™ number account and password) | |||||||||
| Should I register again to continue monitoring my pending orders? | |||||||||
| No, the web page www.masterdelivery.com will continue to be available to you until December 31, 2008 to monitor pending or in-transit packages. You need only to enter your account number and password in the upper right hand corner of the web page to gain access to your information. After December 31, 2008, you can monitor the status of your purchases directly through www.transexpress.com (Utilizing the same Masterdelivery™ number account and password) | |||||||||
| If I have damaged packages or lost, who do I contact to solve my situation? | |||||||||
| If you need more information about you packages, you can contact MasterDelivery™ by e-mail at customer@masterdelivery.com | |||||||||
| FOR CLIENTS WITH PACKAGES IN LATINAMERICAN COUNTRIES AND THE CARIBBEAN (WITH EXCEPTION OF VENEZUELA) | |||||||||
| What happens with those packages that I have pending because the charges have not been approved in my card? | |||||||||
| If you have pending packages, MasterDelivery™ will continue coordinating the delivery of pending packages until December 31, 2008. At which time, your account will be transferred automatically with the same benefits and without an If you need more information about you packages, you can contact MasterDelivery™ by e-mail at customer@masterdelivery.com |
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| FOR CLIENTS WITH PACKAGES “PENDING” OF PAYMENT OF TAXES IN VENEZUELA | |||||||||
| I have been informed that I still have packages “Pending” of payment of taxes in Venezuela, how should I proceed? | |||||||||
| If your package is subject to taxes and duties, Serávila C.A, the local agent of MasterDelivery™ in Venezuela, will send you an email with the amounts owed. How to pay your taxes and duties:
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